SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Elitelist (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://elitelist.co
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I must say, this flower stand is a garden game-changer! It's not often that you find a product that is as durable as it is discreet. The green coating makes it almost invisible amongst my garden plants, and the steel core offers just the right amount of support. It's suitable for most of my plants and has especially helped my peonies and tomatoes stand tall and proud. The easy setup is a bonus, making my gardening much more enjoyable. Highly recommend for anyone looking to elevate their garden aesthetics!
What a fantastic find this flower stand has been! The design is simple yet so effective. I've used it for a variety of plants – from sunflowers to saplings, and the difference is noticeable. My plants are growing straighter and healthier. I especially appreciate the fiberglass material; it's reassuring to know it won't bend or fade over time. The easy-to-insert design means I can rearrange my garden on a whim without any hassle. It's a subtle addition that has made a world of difference.
It's been an absolute delight in my garden! The sturdy steel core keeps my delicate flowers like lilies and roses perfectly upright, making my garden look like a professionally curated space. The green coating blends seamlessly with the foliage, keeping the focus on the flowers. The slot design is a genius touch, making it easy to slip the stems in without any damage. It's incredibly user-friendly and has transformed the look of my flower beds!
Functions exactly as described, quite reliable.
Sturdy, good-looking, and user-friendly.
Unnoticeable among the plants and just what I needed.
Ideal for giving that extra boost to taller plants.
Precisely what I was looking for to support my plants.
Perfect for my son's flower-growing science project.
An excellent tool for gardeners, highly recommend.
They're wonderful for supporting my tall, growing plants.
Kept my growing sunflowers stable and upright, even against the wind.
Effective and a worthy addition to any garden.
Worked wonders for my cherry tomato plants.
Exactly as advertised, no surprises here.
Lives up to its promise and functions wonderfully.
No more drooping stems, they're standing up straight now.
Durable, aesthetically pleasing, and effective for getting plants to stand.
Slightly bowed when extended, but holding up well and looks great.
Quality product that's making a difference with my indoor plants.
Fulfills its purpose without fail.
A solid choice for plant support.
A comprehensive set, perfect for securing and blending with my plants.
Custom purchased to keep my oxalis plants upright, and it's doing a stellar job.
Delivered exactly as promised and performed excellently.
My plants are thriving upward, no longer drooping!
Effective in ensuring my plants stand tall and sturdy.
Turned my leaning plant upright; a summer planting essential.
Versatile and discreet, these stakes have been a lifesaver for my damaged plant.
Surprisingly easy and robust, ideal for beginners.
Provides decent support for my Alocasia, though could be stronger for heavier plants.
Sturdy and comes in handy with varying lengths.
Simple to assemble, blends nicely, though additional lengths would be beneficial.
Immediately transformed my drooping plant; a versatile tool for any plant lover.
A durable, quality product that's simple to use.
Proves especially effective for newly repotted plants.
A great fit for all my houseplants requiring that extra upright support.
Excellent for managing long vines.
A reliable aid in maintaining plant posture.
A great value, sturdy, and versatile for various plants.
Few pieces came broken
Absolutely perfect in every way!
Precisely as described and effective.
Regretting not buying a second one!
Effective for supporting my cane Begonias.
My plants have never looked better or more supported.
Exceptionally discreet and provides ample support for my tropical plants.
Ideal for my collection of orchids and succulents; could use larger clips.
A handy solution for both plant repairs and new additions.
Ideal for both indoor and outdoor use, especially for smaller plants.
Perfect for training my jade plant; blends discreetly due to its green color.
Suitable for most of my plant collection.
The height variety and dual attachment options are a boon for my succulents.
Met my expectations to the tee and works wonderfully!